ECONOMYNEXT - SriLankan Airlines said it has begun to be consistently ranked among the most punctual international airlines by the global flight data monitoring organisation Flightstats, with its punctuality improving in the last five months.
SriLankan was ranked 6th most punctual in the world for July 2016, 14th in August, 16th in September, 6th in October and 11th in November, according to an analysis of data by Flightstats (www.flightstats.com), a statement said.
Flightstats data shows the national carrier’s punctuality has improved, having been ranked 26th’in May, 25th in April, 27th in March, 30th in February and 32nd in January 2016.
SriLankan was also ranked 4th in both October and November 2016 among member airlines of theoneworld airline alliance, which has for three consecutive years been rated as the most punctual alliance, the statement said.
“Sri Lanka’s national carrier has in the past five months consistently maintained or surpassed the industry benchmark of achieving 85% of both arrivals and departures within 15 minutes of scheduled times, at its hub in Colombo and throughout its global network.”
SriLankan Airlines said its performance is driven by its Punctuality Improvement Committee (PIC) which monitors every flight - including the performance of every department and overseas station – and examines reasons for delays and initiates proactive corrective action by implementing best practices.
The PIC includes representatives from diverse departments such as Flight Operations, Engineering & Maintenance, Schedules Planning, Airport Service Delivery, Airport Service Support, SriLankan Cargo, SriLankan Catering, Commercial, Security, and Inflight Services.
“Punctuality also requires an airline to maintain close co-operation with a diverse set of partners across the globe such as airport operators, airport security, immigration and customs,” the statement said.
“Airlines also have to contend with issues beyond their control such as weather, aircraft damage by birdstrikes, airport congestion, air traffic control issues and airport infrastructure issues.”
SriLankan Airlines said its success in punctuality is based on the creation of a high level of awareness among its own staff and employees of partner organisations on the importance of punctuality, while at the same time maintaining uncompromising standards on safety and service quality both on the ground and in the air.
On Time Performance is one of the key performance indicators (KPIs) in the airline industry and also has a direct impact on the other two KPI’s of Customer Compliments / Complaints and Baggage Handling Reliability.
“We are very proud of what we have achieved at the airport particularly in the last few months,” said SriLankan’s CEO Suren Ratwatte.
“The team has come together superbly to achieve benchmarks that the national carrier has not been able to attain previously. It is all part of the active restructuring that the new management team has embarked on.”
He said the airline is now fine tuning plans for the runway closure from January 2017, which will place a lot of stress on its network.
(COLOMBO, Dec 21, 2016)