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HSBC Sri Lanka sees surge in digital transactions amid Coronavirus

ECONOMYNEXT – HSBC Sri Lanka said there was a 117 percent growth in fund transfers over its digital platforms and 75 percent of customer transaction are now conducted digitally as the lender invested in contactless access facilities amid a Covid-19 pandemic.

Now 75 percent of bank statements are sent by email, up from 50 percent, with customers showing a growing preference for e-statements, the lender said.

HSBC said it had strengthened cyber security and improved smart phone based access.

“…HSBCis continuing to invest in market –leading intelligent digital solutions to help customers engage with us,and enjoy the convenience to bank from anywhere, using their smartphones,” Nadeesha Senaratne, Country Head of Wealth & Personal Banking,HSBC Sri Lanka said in a statmet.

“We want every customer to have the bank in their pocket.”

” Through our investment in technology we also want to bring truly personalised, seamless and integrated wealth to all our customers, enabling them to interact with us how they want and when they want, and this is more than just having access to the transactional services, but also borderless banking.”

Non-resident Sri Lankans living overseas can also move funds across geographies and make payments to anyone through HSBC.

In 2020, HSBC had invested 5.8 billion US dollars in its tech platforms.

HSBC said customers could now apply for a credit card online and open an account without visiting a branch.

The bank had also partnered with Upay and FriMi digital wallets to help make credit card payments.

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Cash deposit machines had also been installed to make credit card payments.

The bank was working on using a digital signatures and complying with central bank know your customer rules.

Online customer service had been boosted with a Web-chat messaging. (Colombo/Ma02/2021)

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