ECONOMYNEXT - SriLankan Airlines said it was experiencing flight delays and congestion at Colombo’s international airport owing to what it called a combination of unforeseen events, including a bird strike which damaged an aircraft.
Issuing an ‘Urgent Travel Alert’ it advised passengers to check in for their flights online, to contact the national carrier’s 24-hour call center on 011-97331979 or their travel agent before going to the Bandaranaike International Airport.
“SriLankan Airlines regrets the continuing delays and congestion at Colombo Airport,” a statement said.
“Due to a combination of unforeseen events, including a bird strike which damaged an aircraft in Cochin, our valued customers have been subjected to great inconvenience and delayed flights.”
The airline advised passengers to maintain an up to date profile, including current mobile numbers and email addresses on FlySmiLes, its frequent flyer programme, as that help the carrier warn of delays or disruptions.
“We greatly appreciate the understanding and patience that our customers have shown. Please accept our sincere apologies and be assured that we are working around the clock to restore normal services,” the statement said.
(COLOMBO, February 26, 2018)