Sri Lanka energy regulator mulls guidelines on outages

ECONOMYNEXT – The Public Utilities Commission of Sri Lanka (PUCSL), the energy sector regulator, is considering introducing guidelines covering a range of issues concerning consumer interests including planned and unplanned power outages,

“The challenge for the utilities and the regulators is to strategize on how we should exploit the service quality and the product quality in a responsible manner and deliver a value that will be sustainable in the long term,” PUCSL Director General Damitha Kumarasinghe said.

“We felt that conceptualizing the consumer rights and obligations was very timely for Sri Lanka,” he told the Consumer Rights Forum held by the regulator, referring to greater focus on such rights in many developed countries.

A statement quoted Kumarasinghe as saying the PUCSL plans to launch 11 rules and guidelines this year.

These will be in the areas of planned and unplanned power outages, name changing of an electricity account, billing, acquisition of wayleave, entering into premises, and meter tampering, Kumarasinghe said.

The statement said the forum explored the most pressing issues regarding electricity, petroleum and water services, consumer rights and obligation and achieving quality service.
(COLOMBO, March 28, 2017)

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