Sri Lanka’s eChannelling AI-based ‘Chatbot’ for doctor appointments

ECONOMYNEXT- Sri Lanka’s eChannelling in collaboration with France’s Autochatic has introduced an Artificial Intelligence-based Chatbot to help with online doctor appointments.

Leveraging on Facebook Messenger, ‘Chabot’ is a virtual agent providing a human-like experience in enabling patients to find and fix appointments with doctors and to complete transactions like making payments.

The facility provides real-time updates of appointment sessions.

Customers can access the Chabot on their mobiles via Messenger or initiating a chat through eChannelling Facebook page.

The Chabot hopes to expand into other facets like making changes in the channeling details, ongoing number updates, and initiating no show refund requests.
 (COLOMBO, 13 JUNE, 2019)

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