ECONOMYNEXT – Sri Lanka’s electricity users will be compensated for appliances damaged by power fluctuations, and mandatory service standards will also be enforced over the next three years, the regulator said.
The director general of the Public Utilities Commission of Sri Lanka said the Ceylon Electricity Board and Lanka Electricity Company will be subject to regulations covering reliability, safety and quality of service.
Compensation will also be provided for damaged appliances after an independent verification by a Chartered Engineer if the fault is with the utility from January next year, Deputy Director General Gamini Herath said.
Valuation policies will have to be set, he said.
Minimum hours will be set for outages. The utilities will be penalised for non-compliance.
Users will also be compensated for outages exceeding minimum standards.