Uber introduces two new safety features to Sri Lanka

US-based ride-hailing company Uber announced two new safety features for users in Sri Lanka as part of a ‘Safety Never Stops’ campaign launched in Colombo.

The announcement comes in the wake of a number of complaints on safety issues and the user being charged a cancellation fee when the driver cancels a trip.

A Two-way Phone Anonymisation feature has been introduced, Uber said in a statement, to ensure personal contact details of both the drivers and driver partners where when a rider and driver contact each other over a trip, both phone numbers will be anonymised, ensuring neither can see the other’s personal contact details.

The second feature limits the time drivers can spend on the Uber app which will help reduce the risk of fatigued drivers.

This feature in the Uber app prompts the drivers to go offline for six straight hours after they have driven 12 hours, Uber said. Driver partners will also get periodic notifications when approaching the 12-hour driving time limit, after which the app will automatically go offline for six hours once the limit is reached.

“Riders and driver partners form the core of Uber’s business. These features further strengthen Uber’s resolve to continuously take steady steps in ensuring rider and driver safety. I am very excited to announce Phone anonymisation and Driving Hour Limits as they are technological innovations, designed to strengthen the safety of the communities we serve,” Uber quoted its Head of Central Operations Pavan Vaish as saying.

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