Dubai-based Emirates stops date change fees over Coronavirus, disinfects aircraft
ECONOMYNEXT – Dubai-based airline, Emirates, said it will not charge date change fees for bookings made from March 07 to 31 and is disinfecting planes returning from high risk areas as an epidemic of Coronavirus (COVID-19) disrupted global air travel.
“We want our customers to feel fully supported, comfortable and confident when making travel plans, while offering them the best fares, without incurring change fees should they decide to delay or adjust dates,” Adnan Kazim, Chief Commercial Officer, Emirates Airline, said in a statement.
“The situation remains dynamic and we will continue to look at ways to provide flexibility, convenience and peace of mind for our customers.”
Customer would still have to pay any differences in fares.
Emirates will also disinfect aircraft coming from high risk areas or if any suspected or confirmed passengers are found in any flight.
“If the airline is alerted to any suspect or confirmed cases of infectious diseases, teams will be immediately deployed for a deeper cleaning to thoroughly disinfect all cabins of that aircraft with stronger, approved chemicals,” the airline said.
“Across all its aircraft, Emirates utilises HEPA filters, which are proven to remove more than 99% of viruses in the cabin environment. If there is a suspected case onboard, Emirates will go a step further to replace all the HEPA filters on the aircraft.” (Colombo/Mar07/2020)