SriLankan Airlines enhances services for Chinese travelers

ECONOMYNEXT – SriLankan Airlines said it enhanced its services for customers in China, one of the fastest growing travel markets into the island, with the launch of a local direct-dial number for the airline’s customers throughout China.

This will connect customers directly with Mandarin-speaking customer service staff at the airline’s Global Contact Centre, a statement said.

“China is one of the most rapidly growing travel markets into Sri Lanka, which is currently witnessing a boom in visitor arrivals,” it said. “Sri Lanka also receives significant numbers of Mandarin-speaking travelers from other countries in the Far East.”

A total of 271,577 Chinese visited Sri Lanka in 2016, according to Sri Lanka Tourism Development Authority statistics, making China the second-largest country of origin with a 13 percent share, behind only India.

Chinese arrivals have continued to grow by over 4 percent during the first five months of 2017, with 117,539 arrivals.

The airline said customers within China can dial 0400 120 1979 and Mandarin-speaking agents will be available from 3.30 p.m.–10.30 p.m. Colombo time 365 days of the year, with the service soon to be extended to round-the-clock on working days.

Mandarin-speaking travelers outside China, can dial (+86) 400 120 1979 to speak to a SriLankan agent in Mandarin.

SriLankan now provides local direct-dial services in a number of languages for customers to make inquiries regarding a wide range of services that include flight schedule queries; ticketing and reservations; and FlySmiLes frequent flyer information.
(COLOMBO, July 13, 2017)

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